Last updated October 2026
Refund and cancellation policy
Donations are ordinarily final, but genuine mistakes are put right without argument.
Donations are ordinarily final
A donation is committed to its programme as soon as it is received, so donations are not generally refundable.
When we do refund
We refund in full where a payment was duplicated, where an amount was entered in obvious error (an extra zero, for instance), where a transaction was not authorised by the account holder, or where a technical fault caused a charge without a donation being recorded.
How to request one
Write to people@purafoundation.life or call +91 96202 80030 within 7 days of the payment, quoting the receipt number or the order reference. Include the reason and, for an unauthorised transaction, confirmation that you have also informed your bank.
How long it takes
Approved refunds are initiated within 5 working days and reach the original payment method within 5 to 10 working days after that, depending on your bank. Refunds are made only to the original payment method.
Receipts and tax
A refunded donation is not eligible for any tax deduction. If a receipt was already issued, it is cancelled and you should not claim it. Tell your tax adviser if you have already filed.
Questions about this policy
Pura Foundation, #06 SLV Arcade, Jadalathimmanahalli Village, Kandvar Post, Chikkaballapur Taluk & District, Karnataka 562103, India
people@purafoundation.life · +91 96202 80030